Privacy Policy
How we collect, use, and protect your personal information.
Last updated: January 2024
Introduction
Lumen-valley is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or engage with our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
Information You Provide
When you submit an enquiry through our contact form or communicate with us directly, we may collect:
- Your name and contact details (email address)
- Company or organisation name
- Details about your energy consulting requirements
- Any other information you choose to provide in your message
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP address and approximate geographic location
- Browser type and version
- Device type and operating system
- Pages visited and time spent on each page
- Referring website address
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide the services you request
- To communicate with you about our services
- To improve our website and user experience
- To analyse website traffic and usage patterns
- To comply with legal obligations
Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Consent: When you voluntarily submit information through our contact form
- Legitimate interests: To improve our services and website functionality
- Legal obligation: When required to comply with applicable laws
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is typically retained for up to two years unless you request earlier deletion or we have an ongoing business relationship.
Data Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
- Service providers who assist in operating our website (hosting, analytics)
- Professional advisers when necessary (legal, accounting)
- Authorities when required by law or to protect our legal rights
Your Rights
Under data protection legislation, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to processing of your personal information
- Request restriction of processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us at [email protected].
Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Lumen-valley
47 Spinningfields Lane
Manchester, M3 4LQ
United Kingdom
Email: [email protected]